TERMS AND POLICY

Shipping
 
Orders are shipped by USPS. 
 
All orders are shipped withing 72 hours after payment has been received. We do not ship orders on weekends or Holidays. Last day of shipping orders for end of year is December 10th. 
 
All orders are shipped in excellent condition. Alphonsina, LLC is not responsible for lost or damaged orders during transit. 
 
Orders are shipped withing the United States only.
 
 
 
Return
 
Our return policy is 15 days from purchase day to get a refund or store credit, minus shipping cost.
 
The following items are subject to a refund or store credit if you are not satisfied with the product and it complies with our return policy:
belts,  scarves, bandanas, key chains, pillow covers, napkins, aprons
 
There is not refund for color variation from online pictures to the product received.
 
Items can not be worn, washed, or damaged, all labels must be intact in order for a refund to be approved. 
 
All one of a kind design, custom orders are final sales and no refunds are issued for these items. 
 
After item has been inspected and refund has been approved, you will receive your money back to the same method of payment within 15 days. We accept all major credit cards for online orders. We do not accept checks, money orders, etc..
 
All clothing alteration services are final sales. If an alteration was not performed correctly to your specifications, we allow the customer to bring the garment back within 5 days from pick up day to fix the issue. If the alteration requested is different from what the customer asked at the beginning then an extra fee will be charged.
 
If for any reason you are not satisfied with our products or services, and before a negative review is left online, please contact us and we will do our best to address your concern.
 
Shipping & Return policy can change at anytime without previous consent.
 
***We try to keep colors as accurate as possible. Keep in mind colors might vary and look slightly different on the screen than the received product***
 
***By using or buying from our website or any services provided from our studio location you agree to all company terms & conditions including our shipping and returns policies. You are not obligated to navigate our site, visit our studio or use any of the services provided in our company if you do not agree with our terms and conditions. Any use of our site or services provided in our studio by you as a customer is completely out of free will***

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